The intent of Strathallen Capital Corp. & its subsidiaries (“Strathallen”) Multi-Year Accessibility Plan is to outline and identify the policies, processes and plans the Company currently has in place and/or intends to develop and implement in response to the requirements established by Ontario’s accessibility laws.
Statement of Commitment
Strathallen is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. This includes all stakeholders, such as employees, investors, contractors, etc.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility, and by meeting our accessibility requirements set forth under the Accessibility for Ontarians with Disabilities Act (“AODA”). We understand that providing a barrier-free environment is a shared effort, and as a Company, we are committed to working with the necessary parties to make accessibility a reality for all.
Accessibility Plan Overview
Strathallen is committed to providing accessible customer service to people with disabilities.
An Accommodation & Accessibility Standard for Customer Service policy has been implemented at Strathallen to address the requirements under the regulation. We will ensure that all employees are trained on how to interact and communicate with people with different types of disabilities.
Information and Communications
Strathallen is committed to making our information and communications accessible to people with disabilities. We will consult with people with disabilities to determine their information and communication needs to provide the information in applicable formats.
This will be accomplished in conjunction with our Marketing team to ensure that communications, brochures, videos, etc. are accessible in varying formats.
An achievement thus far has been implementing a screen reader tool on our corporate website to ensure the accessibility of our online content.
Strathallen is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.
To request reasonable accommodation during the recruitment process or if any assistance with the application process is needed, please contact Human Resources at:
Strathallen is committed to providing training on the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. As soon as practicable, newly hired employees will be provided with the training required to comply with the AODA Customer Service Standard.
The Company will maintain records of all training, including the dates the training was provided and the individuals who received the training.
Design of Public Spaces
Strathallen will meet accessibility laws when building or making major changes to public spaces.
Strathallen will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
Disruption of Service
In the event of a service disruption, we will notify the public of the service disruption and of alternatives available, as appropriate. Depending on the disruption, notice will be placed on our front door and/or our website and/or our main telephone line.
Customer Service Feedback Process
To ensure that Strathallen maintains the highest level of service for all, stakeholders are encouraged to share their feedback and submit any inquires in one of the following ways:
By Telephone: 416.922.5523
In Writing: 2 Bloor Street West, Suite 1001
Toronto, ON M4W 3E2
Electronic Mail: email@example.com
At minimum, this policy will be reviewed annually. The review process, however, may be affected by AODA Regulations as they are announced, which will result in this policy being modified to ensure full compliance with the AODA as needed.